We help you find and engage a Virtual Assistant from the Philippines. It starts with a discovery call where we learn about your business goals, tasks, and working style. From there, we manage the entire recruitment process, posting the ad, screening applicants, conducting multiple testing rounds, and shortlisting top candidates for you to interview and select. Once chosen, we handle the training and onboarding so your VA is ready to start.

Our dedicated support team assists you with any challenges, such as communication issues or misunderstandings. We check in weekly with your VA and keep them connected through our community trainings, internal huddles, monthly Lunch & Learn sessions, and social catch-ups (online or in-person). We also manage birthdays, milestones, and team culture activities to keep engagement strong.

The full process usually takes 4–6 weeks, depending on how many interview rounds you’d like. We post your ad, shortlist candidates, and you’ll typically start interviews around week three or four. If you select someone from the first shortlist, they can start after their three-day training. If more interviews are required, it may take a little longer.

Yes, but only on your business preferences. We ensure your VA has strong fundamentals, communication skills, and relevant system experience (e.g., Canva or Xero). During onboarding, we cover core systems, processes, and recurring tasks. You’ll just need to provide brand-specific guidance such as tone, colours, style, and preferences.

Every candidate goes through aptitude and personality testing and a video interview before you meet them. We shortlist based on skills, competency, and cultural fit, then you make the final decision through your own interview.

Mintrix specialise in marketing, admin, and finance:

Admin: emails, calendar management, personal assistant tasks

Marketing: social media management, engagement, creating posts and reels

Finance: invoicing, accounts payable/receivable, follow-ups

We’ll help identify your top priorities during your discovery meeting and tailor the job scope to find your ideal match.

Our VAs use tools such as monday.com, GoHighLevel, Canva, CapCut and Xero. During your discovery call, we’ll review your tech stack and match skills accordingly. If your preferred system isn’t familiar (e.g., ServiceM8), we can find someone who can cross-train quickly.

No, you don’t need them beforehand. You can build your SOPs, document libraries, and workflows once your VA begins. Many clients start simple and evolve their systems later. If you need help setting up, we can assist with systems implementation during onboarding.

Most clients notice improvement within the first week. We set daily and weekly tasks during your kickoff meeting so your VA can start straight away. It usually takes a couple of weeks to master daily tasks, while monthly or complex tasks can take a few weeks to a couple of months.

We work with a wide range of industries from trades, allied health, marketing professionals, e-commerce brands, and more. The key to success is effective delegation, not industry. We’ll help you identify the best tasks to delegate regardless of your field.

We recommend full-time arrangements so your VA can be dedicated exclusively to your business. Full-time VAs provide better focus, consistency, and retention. While project-based work is possible, retention and engagement are typically lower.

We offer a three-month replacement guarantee. If your VA isn’t the right fit, we’ll quickly rematch you with a new one through the screening and interview process, and our support team will help with a smooth transition.

We maintain high standards through KPI tracking, weekly check-ins, and dedicated account management. Your account manager monitors performance and resolves any issues quickly. Together with you, we set clear daily, weekly, and monthly tasks and KPIs to ensure accountability and progress.

Our agreement includes a confidentiality clause. For extra protection, we can refer you to trusted IT partners offering monitoring, antivirus, and data security solutions. You can also use your own provider to suit your business’s risk profile.

Yes, and we encourage it. Including your VA in team meetings helps them integrate fully, understand your goals, and contribute more effectively to your systems and workflows.

Yes, with your help. Provide your VA with a brand kit including colours, fonts, and style, plus examples of your tone of voice. As you share feedback, they’ll update your brand guidelines and align more closely with your brand identity.

That’s completely fine, we’ll guide you through it. We’ll start with simple daily and weekly tasks to build confidence on both sides. This helps your VA achieve quick wins while you get comfortable with delegating more over time.